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Communication skills

Communication skills Revision questions for universities and colleges

Communication skills
UNIVERSITY OF NAIROBI
SECOND SEMESTER EXAMINATIONS 2012/2013
FIRST YEAR EXAMINATIONS FOR THE DEGREES OF:

  1. BACHELOR OF ARTS
  2. BACHELOR OF ECONOMICS
  3. BACHELOR OF SCIENCE
  4. BACHELOR OF EDUCATION (ARTS)
  5. BACHELOR OF EDUCATION (SCIENCE)- KENYA SCIENCE
    CCS: COMMUNICATION SKILLS
    DATE: MAY 7, 2013 TIME: 2:00 PM -4: 00 PM
    INSTRUCTIONS
    There are four sections in this paper A, B, C, and D. Answer FOUR questions, one from EACH section.
    SECTION A
    ORGANISATIONAL COMMUNICATION AND INFORMATION SKILLS
  6. At the core of any organizational success is communication:
    a. Discuss the importance of communication in achieving organizational objectives and in enhancing relationships between employees. {10 marks}
    b. Using relevant examples, describe how communication flows in an organization. [5 marks]
    c. Discuss any barriers to organizational communication. [10 marks]
  7. i. Define the following terms indicating their importance in retrieval of information:
    a. Catalogue
    b. Online public access catalogue
    c. Electronics resources
    d. Bibliographic details
    e. Remote access [15 marks]

ii. Compare and contrast the electronic resources and print resources available in the University of Nairobi Library Section. [10 marks]

SECTION B
READING SKILLS

  1. Read the passage below and answer the questions that follow.
    At first, religious teachers are always maintained willingly by gifts of food or hospitality or alms. But already this support involves a diversion of material resources: only seldom, as in the medieval monasteries of Christendom, do wise and holy men actually till the soil or engage in the manipulation of materials. Usually they produce goods that are desired as music and art. By so doing they help to maintain individual and social harmony, cohesion and morale. Indirectly, no doubt, this helps the production of fundamental necessities- food, shelter, defence – but only indirectly. At a later stage, these same religious men may teach crafts and usable skills: as did the monks who introduced the plough and knowledge of working of metals to the Barbarians of the North. Here they intervened directly, and contributed to economic well-being. Perhaps, however, this should be considered rather as an instance of intercultural contact than as an example of the effect of the religious sentiment. And quite certainly, one of the permanently powerful agencies stimulating the demand for education is precisely the external stimulus due to such contacts. A vigorous and expanding people – the Romans in the Ancient World or the British in the eighteenth or nineteenth centuries – extends its dominion and its trading area. The indigenous population with which it has relations the Guals or the Indians – desires to possess the knowledge which brings power. The conquerors, on the other hand, need the services of clerks, administrators, and soldiers. They allot resources for education and training. The demand exists, the supply is crated.
    And sometimes the whole society, while retaining political independence and even autonomy, changes within itself in the effort to acquire what is possessed by those who are richer or more advanced. The rulers of the less developed society may set themselves both to create demand and to organize supply, as happened in Russia a generation ago and is now happening in China.
    Questions:
    i. Supply a title that befits the passage. [1 marks]
    ii. Identify the author’s main idea and one detail that support it. [1 mark]
    iii. Using the ideas presented in the passage, provide three ways in which religious leaders contribute to ‘education’ in a country. [6 marks]
    iv. Explain the meanings of the underlined phrases. Show how you arrived at each meaning. [8 marks]
    v. A student may choose to read this passage aloud noting every word. How can such a student be helped and why? [6 marks]
    vi. Explain the meaning of ‘effectiveness’ ‘efficiency’ in reading for academic purposes. [3 marks]
    SECTION C
  2. Given the following topic:
    “Unemployment in Kenya”
    a. Come up with a thesis statement of a potential essay on the topic. [5 marks]
    b. Using your thesis statement, develop a formal outline of your essay. [10 marks]
    c. Write the introductory and concluding paragraphs of your essay. [10 marks]
  3. At some point in the past you may have faced a conflict between what was expected of you by parents, friend, family, coach or employer – and your own personality or abilities.
    a. Describe one occasion when these expectations seemed unrealistic or unfair. [5 marks]
    b. Write a personal experience narrative focusing on that occasion. Remember to give your essay a suitable title. [20 marks]
    SECTION D
    ORAL PRESENTATION SKILLS AND FUNCTIONAL WRITING
    As a member of governance related NGO that has been charged with the responsibility of investigating causes of ethno – political conflict in Kenya, you have identified the following causes: Land, inequitable distribution of resources, political patronage, poor governance, culture, proliferation of illicit small arms, corruption, ineffective state institutions and nepotism.
    In an oral presentation at a national conference:
    6.
    a. Write an outline for this presentation. [5 marks]
    b. State and describe the method of delivery you would use to deliver the presentation. Give reasons for your choices. [5 marks]
    c. Discuss how you would enhance credibility and confidence. [5 marks]
    d. Explain how you would analyse the potential audience and why audience analysis is critical for this kind of presentation. [10 marks]
    FUNCTIONAL WRITING SKILLS
  4. Write an interpretive report on how universities can improve courses/degree programmes to make their graduates and competitive for employment opportunities in the current job market. The report should be presented to the Vice Chancellor for consideration. [25 marks]
  5. Job opportunities have been advertised in the different offices of the devolved government, e.g. offices of governors, senators, county representatives, etc. Apply for one of the positions that interest you and attach your C.V. (in written form) [25 marks]
    Kisii University
    Bachelor of education
    ANSWER QUESTION ONE AND ANY OTHER TWO QUESTIONS

QUESTION ONE
a) Explain how the following can influence your speech preparation and presentation: (15marks)

i) Nature of the occasion
ii)Size of the audience
iii) Level of education of the audience

b) What is a model of the communication process? Give an illustration.(15marks)

QUESTION TWO
Identify and explain the principles of communication.(20marks)

QUESTION THREE
Discuss the main parts of bibliography information .(20marks)

QUESTION FOUR
Explain the Five effective listening strategies.(20marks)

QUESTION FIVE
How can a student ensure effective essay writing(20marks
KISII UNIVERSITY COLLEGE
MAIN CAMPUS
FIRST YEAR EXAMINATION FOR THE AWARD OF THE DEGREE OF
BACHELOR OF COMPUTER SCIENCE/BACHELOR OF APPLIED COMPUTER
SCIENCE /BACHELOR OF BUSINESS INFORMATION MANAGEMENT
SECOND SEMESTER 2010/2011
(JAN-APRIL 2011)

COMS 100: COMMUNICATION SKILLS
STREAM:Y1S2 TIME: 2 HOURS

DAY: TUESDAY, 11.00 AM-1.00 PM DATE: 26/04/2011

INSTRUCTIONS

  1. Do not write anything on this question paper.
  2. Answer THREE questions in all
  3. Question ONE is COMPULSORY.
  4. (a) Briefly describe FIVE factors one might consider in determining the choice of communication medium. [10 MARKS]

(b) Why would one recommend magazines,books ,journals,encyclopedia,newspapers to a student as reference material.[10 MARKS]

(c)What is a candidate expected to do in an exam when he/she encounters the following questions?
i. Define
ii. Assess
iii. Analyze
iv. Explain [10 MARKS]

  1. (a) Mary is first year student in the university, she attends a lecture for the first time.She doesn’t know how to take notes during lectures.If you are seated next to her, explain how you will update her. [10 MARKS]

(b) Briefly discuss the importance of feedback in the communication process.[10 MARKS]

  1. (a) Explain how one can use the PQRST method while preparing for exams.[10 MARKS]

(b) Discuss the FIVE causes of inefficient reading.[10 MARKS]

  1. (a) Briefly explain the SQ3R method as a reading strategy.[10 MARKS]

(b) Explain who a good listener is.[10 MARKS]

JARAMOGI OGINGA ODINGA UNIVERSITY OF SCIENCE AND

TECHNOLOGY

SCHOOL OF HUMANITIES AND SOCIAL SCIENCES

DEPARTMENT OF LINGUISTICS, LANGUAGES AND LITERATURE
UNIVERSITY EXAMINATION FOR THE DEGREE OF BACHELOR OF

EDUCATION ARTS WITH IT

1 ST YEAR 1 ST SEMESTER 2017/2018 ACADEMIC YEAR

MAIN CAMPUS

COURSE CODE: ZEL3115
COURSE TITLE: COMMUNICATION SKILLS
EXAM VENUE: STREAM:
DATE: EXAM SESSION:
TIME: 2 HOURS

Instructions:
• Answer Question ONE (COMPULSORY) and ANY other 2 questions
• Candidates are advised not to write on the question paper.
• Candidates must hand in their answer booklets to the invigilator while in the
Examination room
Instructions
Question 1 is Compulsory
Choose ANY two questions from the remaining four questions
Question One
• Discuss the relevance of studying the course ‘communication skills’ at university
level (8 Marks)
• Using relevant illustrations, describe the process of communication. (10 Marks)
• Explain any SIX learning strategies applicable in learning institutions (12 Marks)
Question Two
• In a selection of the appropriate source of information out of many that are
published on the same subject, there are qualities that guide in the selection.
Discuss any five of those qualities. (10 Marks)
• State the five main details that must be included in a list of reference and explain
the role of each. (10 Marks)
Question Three.
• Identify the two common call number systems used in Kenyan libraries. (4 marks)
• Define the following terms as used in libraries. (6 marks)
• Catalog
• Index
• Periodical

• National libraries are copyright libraries. Examine the role of these kinds of
libraries in Kenya. (10 marks)

Question Four
• There are a number of challenges that students may face in note taking during
lectures. State any FIVE of the challenges and explain how each can be avoided.
(10 Marks)
• State any FIVE paralinguistic features you will apply during the speech delivery.
(10 Marks)
Question Five
• Explain when it would be appropriate to use summary, paraphrase and
quotation in academic essay writing (6 marks)
• Differentiate the key features of academic writing from personal writing? (14marks)

Mount Kenya University
UNIVERSITY EXAMINATION 2011/2012
SCHOOL OF SOCIAL SCIENCES
DEPARTMENT OF LANGUAGES
SCHOOL BASED

UNIT CODE: UCU 001 UNIT TITLE: COMMUNICATION SKILLS
DATE: DECEMBER 2011 MAIN EXAM TIME: 2HRS
ANSWER ALL QUESTIONS IN SECTION A AND ANY OTHER TWO QUESTIONS IN SECTION B
Section A (Compulsory)

  1. (a) Outline any four functions of non-verbal communication (8marks)
    (b) What is plagiarism and how can a scholar avoid it? (6marks)
    (c) Differentiate between fully blocked and semi-blocked official letters (4marks)
    (d) Differentiate between channel and code as used in communication (4marks)
    (e) Using examples, give any four types of libraries (8marks)
    Section B (Answer any two questions)
  2. (a) Explain any five qualities that would ensure effective communication (15marks)
    (b) Give any five reasons that would make it necessary for all tertiary institution
    students to study communication skills (5marks)
  3. (a) How would you adequately prepare for a job interview? (10marks)
    (b) Explain any five types of essays (10marks)
  4. (a) Group discussion is a very effective method of oral presentation. Discuss any
    four types of group discussion (16marks)
    (b) Give four purposes for reading (4marks)
  5. (a) Explain how one would ensure effective listening in a lecture (16marks)
    (b) highlight any four types of listening (4mark)

UNIVERSITY EXAMINATION 2010/2011
SCHOOL OF SOCIAL SCIENCES
DEPARTMENT OF LANGUAGES

UNIT CODE: UCU 001 UNIT TITLE: COMMUNICATION SKILLS
DATE: JANUARY 2012 SUPPLEMENTRY/SPECIAL EXAM TIME:2HRS
ANSWER ALL QUESTIONS IN SECTION A AND ANY OTHER TWO QUESTIONS
IN SECTION B
SECTION A (COMPULSORY)

  1. (a) Explain the five main aspects of communication (5marks)
    (b) Distinguish between the following terms: (8marks)
    i. Reference and bibliography
    ii. Interview and meeting
    iii. Graphs and charts
    iv. Empathetic listening and critical listening
    (c) Explain four poor reading habits and how to overcome them (8marks)
    (d) What are the possible barriers in effective listening? (5marks)
    (e) What is the importance of visual aids in communication? (4marks)

SECTION B (ANSWER ANY TWO QUESTIONS)

  1. (a) Discuss non-verbal cues that enhance listening and speaking (12marks)
    (b) Discuss the four types of reading techniques (8marks)
  2. (a) Discuss the reasons that would hinder a prospective employer from hiring an
    interviewee despite having all the required educational qualifications (10marks)
    (b) Explain why listening is important to good business communication (10marks)

  • Mount Kenya

University

  1. (a) Identify the various parts of a business letter (10marks)
    (b) You have been an employee of Teacher Service Commission. Mt. Kenya
    University has offered you a better job. Write an appropriate letter to your current
    boss informing him about this (10marks)
  2. (a) To be able to effectively use a library, one needs to know the functions of each
    section. Name and explain the five sections of a modern library (10marks)
    (b) Write the following information in the correct reference format (10marks)
    i. A book published by Pilgrim’s Publications of Canterbury in 1988. Its title
    is Designer Writing by A.E. Brookes
    ii. A book entitled Note-taking for Advanced Learners published in London
    Zed Books in 1983 by Adkins A. and others
    iii. An article in the Daily Nation that appeared on Saturday November 28th
    2011 in page 2 & 3